Jami stopped retyping his agreement instructions. Now they're one AI skill.
Teams ask us what people actually do after the training. Jami, at CTI, turned a step he repeated for every agreement into a skill.
Outcome: His review process is saved as a skill, so each new agreement starts with a slash.
“That saved me a lot of typing.”
Before
Every agreement meant typing the instructions again.
Service agreements keep landing on Jami's desk, and he reviews and negotiates them with conversational AI. For every agreement, he typed out everything he wanted it to do.
What he built
He asked it to turn what it had learned into a skill.
Building a skill hadn't clicked for him. At a B43 training, they talked it through, and his reaction was “That's really easy.” So he asked it to turn everything it had learned into a skill. His review process is saved, ready to reuse.
What changed
A new agreement starts with a slash.
Now a new agreement starts with a slash. He can't remember the skill's name, but it pops up as he types. He hasn't measured the time it saves.
Read the video transcript
Service agreements keep landing on Jami's desk. He reviews and negotiates them with conversational AI. But for every agreement, he typed out everything he wanted it to do. At a B43 training: building a skill hadn't clicked for him. “That's really easy.” He just asked it to turn everything it had learned into a skill. His review process is saved, ready to reuse. Now a new agreement starts with a slash. He can't remember its name, but it pops up as he types. In his words: “That saved me a lot of typing.”
